- Is your software source code encrypted?
We provide 100% of the PHP / HTML source code. All flash files are provided in .swf format.
- What programming language was the software written in?
- What are the minimum server requirements?
The Text Chat Room software (version 8) minimum server requirements are,
PHP enabled web server with 1 MySQL database,
PHP 5.1 (PDO_MYSQL driver enabled),
The optional Audio/Video plugin requires a dedicated server with either RED5, FMS (Flash Media Server) or Wowza. If you do not have a dedicated server or RED5, FMS or Wowza installed on your server, we offer Flash Webcam plugin hosting packages for $20 per month.
Need a website hosting service? We recommend 1&1 Hosting - 1&1 is proud to be both the worlds biggest web host, and the fastest growing. Currently 1&1's global community is 7.83 million people strong with 2,500 new customers signing up every day.
*information correct at time of print (13-Feb-2009)
- What server requirements do i need to install the Flash Webcams?
The Flash Webcam plugin requires a dedicated server with either RED5, FMS (Flash Media Server) or Wowza. If you do not have a dedicated server or RED5, FMS or Wowza installed on your server, we offer Flash Webcam plugin hosting packages for $20 per month.
- Do you offer an installation service?
Yes. We offer a free installation service when you purchase our Chat Room or Avatar Chat software.
We will contact you within 24 hours of purchase asking for your installation details. By providing us with the required information as soon as possible, this can help us to speed up the installation process.
We will request the information below to install the Pro Chat Rooms on a web server,
a) your FTP information
b) your phpMyAdmin or MySQL database details (host name, username, password, database or cpanel info)
The details below will also be requested for integrating the Chat Room or Avatar Chat software with an existing content system,
c) your content system name (eg. phpbb, aeDating, osDate etc)
d) a test/demo membership login details at your website for testing the final integration.
Please note: We are not able to provide an installation service during weekends, bank holidays or company holiday periods. Our free installation service applies to both non-integrated chat rooms and supported content systems (CMS). Free installation must be requested at the time of purchase. Only 1 installation per purchase.
We are unable to provide free installation for unsupported or custom built content systems, please feel free to contact us for more information or to arrange a quote for installation/integration.
- How long does it take to process my purchase?
All software can be downloaded instantly after payment. You will receive an email with a download link.
- My software download link has expired, how can i download the software again?
All instant download links are active for up to 30 days after purchase. After this time has expired there is a $10 administration fee to reactivate instant download links. Customers are advised to make a backup copy after purchasing and downloading our software.
- Do you offer a free trial/download?
No. Currently we do not offer a free trials or free downloads of the Chat Room or Avatar Chat software.
- Do you offer an affiliate or reseller program?
Yes, we do! For more details visit our Affiliates / Resellers section.
- Do i have to pay for Pro Chat Rooms support or upgrades?
We provide free minor upgrades, bug fixes and technical support for the current version of our software (eg. v8.0.0 - v8.9.9). When a major version is released (eg. v8.0.0), existing customers receive a 50% discount off the price of the major version. You are under no obligation to upgrade to the next major version if you dont want too.
To renew/extend your support package please contact us for details.
- How do i change my software licence domain name?
To change your licence domain name, please contact us with your new domain name and we will update your licence details.
- Can i modify/customise the Pro Chat Rooms coding?
You may modify the source code but you must not copy, distribute or resell this software.
- Do you offer any source code customisation services?
Yes. We are more than happy to modify the Pro Chat Rooms script to suit your own requirements. Please contact our technical team for more details.
- Can i translate the Pro Chat Rooms to another language?
Yes. You can translate the Pro Chat Rooms script to other languages by editing the default language file.
- Can i add my own logos and background images?
Yes. You can add your own custom logos and background images to the chat rooms.
- Can i change the colors and styles of the chat room?
Yes. You can change the colors and styles of the chat room.
- Can i install your software on more than 1 domain?
No. Each purchase allows you to install the software package under one domain only (additional software purchases are required for multiple installations on more than one domain). We do permit you to install the software twice on the same domain (for development purposes only) but the second installation must remain private for developers only at all times.
- Can i integrate the chat room with my content system?
Yes, the chat room software will integrate with over 30 different content systems (including custom databases). This allows your members to login to the chat room without entering their login details twice. If you content system is not included, please feel free to contact us for further assistance.
- My content system is custom built, can i still integrate the chat room?
To integrate the chat room software with a custom database please see our integration tutorial.
- How many smileys can i upload to the chatroom?
You can add an unlimited amount of smilies/emoticons to the chat room software.
- Can i remove the Pro Chat Rooms copyright links?
To remove the Pro Chat Room copyright links you will need to purchase the Remove Branding plugin. Removing the Pro Chat Room copyright links without permission will result in your software licence being terminated.
- What is your refund policy?
All purchases include a 30 day refund. No refunds will be offered for the software once it has been downloaded. A refund request can be made by contacting our sales team (firstname.lastname@example.org) and must be received within 30 calendar days of the purchase date. Refunds will be offered based on your original method of payment.
- Can i install the chat room (and/or audio/video) on an adult website?
Yes. You can use the software as you choose.
- Do you offer discounts when buying multiple software licences?
We are happy to provide discounts for multiple licences. Please contact us for assistance and pricing.
- Do you offer discounts for students and/or non-profit organisations?
We are happy to provide discounts for students and/or non-profit organisations. Please contact us for assistance and pricing.